POLICIES

 

Due to recent events concerning COVID-19, we are enforcing the changes in our studio policies. If you find it hard to abide by our policies at this time, we ask that you return to the studio once we are able to loosen our policies.


Our studio is a judgement-free zone. Please be kind and respectful to our team, instructors, and your fellow students.

If you are sick or feeling sick (experiencing one or more COVID-19 symptoms), stay home. We have to right to refuse service if we believe you are sick. DO NOT come to the studio if you are experiencing one or more COVID-19 symptoms, been in contact with someone who tested positive for COVID-19, or if you have tested positive for COVID-19. You must complete the recommended 14-day self-quarantine and be clear of symptoms before returning to the studio. If you want to come in sooner, you must test negative for COVID-19 and be cleared by a medical professional.

 

If you have traveled outside the country or areas with known cases of COVID-19, self-quarantine for at least 14 days to make sure you aren't infected before coming to the studio. You may come sooner if you are cleared by a medical professional and tested negative for COVID-19.

Please follow the most recent regulations/executive order on face coverings by the State of Texas. Practice social distancing when possible.

 

Wash/sanitize your hands properly before class. Hand sanitizers are available at the studio: by the entrance and by the cubby storage.

Classes have limited capacity. Make sure you check your MINDBODY account for reservations. Double check your account to ensure your class enrollment. You will not be allowed in class if you are not enrolled. Call/text the studio if you are unsure.

 

Common area/waiting lounge will be closed. Access to bathroom is available. 

SALES POLICY


ALL SALES ARE FINAL. No refunds. No rescheduling. Rescheduling is only allowed for students who remain on the waitlist. Classes and memberships are non-transferable. Prices are subject to sales and use tax of 8.25% per the State of Texas.


PROMOTION/DISCOUNT RESTRICTIONS

 

You cannot stack promotions/discounts (i.e., discounts/promos do not apply to early bird pricing, promo pricing, and goods and services already on sale). All sales are final. No rescheduling allowed. You forfeit your payment/promotion if you cancel/no show to your reserved time. Other restrictions may apply. See the promo for more details.

 

PAYMENT POLICY


Full payment must be received prior to the beginning of class. We use Mindbody to book classes online and at the studio.

Declined payments will incur a $25 processing fee. Applies to commitment contracts.


RESERVATIONS


RESERVATION REQUIRED. No walk-ins at this time. If a class/open pole has no reservations 2 hours BEFORE the class/open pole begins, we reserve the right to cancel the class/open pole.

 

WAITLIST POLICY


Once a class is full, you can sign up to be on the waitlist. When someone cancels their spot, you will get a notification that you've been signed up for the class and you will be removed from the waitlist. You will be responsible to abide by the payment and cancellation policy.

 

Please make sure you are able to commit to attending when placing yourself on the waitlist. The system will automatically place you in the class when someone drops out and you will be charged if you do not attend.


LATE ARRIVALS, LATE CANCELLATION, NO SHOW POLICY 

 

LATE ARRIVALS: DO NOT BE LATE TO CLASS. Due to recent events concerning COVID-19, we are conducting entry procedures. No entry allowed once class begins.

 

LATE CANCELLATIONS/NO SHOWS: You will be charged a $15 fee if you cancel less than 5 hours before your class starts or no show. To clarify, early cancellation is canceling 5 or more hours before your scheduled class. If you cancel within 5 hours from when the class is going to start, we consider this a late cancelation. 

For example: Class begins at 1pm.

Early cancel (no fee): You canceled before 8am.

Late cancel (fee): You canceled between 8am-1pm.

No show (fee): You didn't show up to your scheduled class.

You may early/late cancel through your MINDBODY account. You will get charged a $15 fee for late canceling.

 

CLASS PACKAGES: Late cancellations/No shows will reflect in your package by marking your missed class as used. It will automatically deduct a class from your remaining classes.

 

PRIVATE INSTRUCTION: You may cancel 24 hours prior to the beginning of your private session without being charged. After the cancellation window, you will be charged for the full price of the session.

All sales are final. No refunds.

PROMOTIONS: If you cancel or no show to a class you used a promotion on, you forfeit the payment/promotion for that class.

STUDIO POLICY

Class registration is REQUIRED. No walk-ins will be accepted at this time. Make sure you receive a confirmation for your reservation. If you're not sure, please call the studio at 210-454-8558 to confirm your reservation was successful. You may also check your Mindbody account to confirm your reservation with date and time.

Aside from poles, pins, and crash mats, the studio will not be providing equipment. We highly recommend students bring their own equipment such as yoga mat, ankle weights, alcohol spray, grip aids, and water bottle.

Alcohol spray bottles will no longer be provided at the studio. However, we will provide a cleaning solution for the pole. We recommend using grip aid(s) if you are having problems staying on the pole. Cleaning solution we provide is not for body use. If you need alcohol and since it's hard to find these days, we recommend using Vodka with at least 70% alcohol content (not proof). Make sure to clean off all residue off your pole after use.

If a class/open pole has NO reservations 2 hours BEFORE the class/open pole begins, we reserve the right to cancel the class/open pole.

 

If you are early to your class, please wait patiently outside the studio or in your vehicle until we are finished properly cleaning the studio between classes. A team member will open the doors once the studio is ready.

DO NOT BE LATE TO CLASS. Due to recent events, we are conducting entry procedures for safety reasons. You will not be allowed to enter once the class has started.

 

Please silence your cellphones during class. If you have an important phone call, please step out of the studio.

 

Please ask permission from your fellow students before involving them in your photos/videos. Everyone has a different comfort level. Please respect each other’s take on privacy.

 

Everyone inside the studio must be enrolled in the class and have a submitted Waiver and Release of Liability. 

 

Waiver of Release of Liability is REQUIRED for all participants of North Pole Dance Studio.

 

Minors must submit all required forms BEFORE attending a class. 

 

Classes and memberships are NON-TRANSFERABLE. All sales are final. No refunds.

SAFETY FIRST!

  • DO NOT ARRIVE LATE. Warm-up is at the beginning of class. For your safety, warm-up and stretching is important before starting your pole dance class. 

  • Use a crash mat. Even professionals use crash mats. Use a crash mat. If you refuse to properly use a crash mat, you will not be allowed to participate in class or you will be asked to leave.

Only shatterproof containers are allowed. Absolutely no glass or any material that may shatter. Keep in mind that we are all barefoot!

 

No gum, alcoholic beverages, and food allowed in the studio. Rule of thumb: If you make a mess, clean it up.

No smoking in the studio, waiting lounge, and restrooms. If you must smoke, please use the designated smoking areas of the plaza.

 

Clean the equipment (pole, yoga mat, crash mat, etc.) before and after use and return them to their designated areas.

We are using the following cleaning solutions at the studio: Windex with Vinegar (cleans residue), Lysol Disinfectant Spray (disinfectant), Lysol Disinfecting Wipes (disinfectant), Pine-Sol Multi-Surface Cleaner (disinfectant), Lucas-Cide (hospital grade disinfectant)

 

OPEN POLE POLICY


Open Pole is for pole use only and is available at specified times during the day. You must share the space and comply with team members of North Pole Dance Studio. Be conscious of your surroundings. Studio music will be playing in the background. You may record yourself at the studio, but before doing so, please inform people in the scope of your camera.

  • Use earphones, headphones, air pods if you prefer to listen to your own music. 

  • ONE pole per person. Clean your pole after use and make sure it doesn't have grip aid residue.

  • Instructor(s) use this time to train too. Please do not bother them.

  • If you used any studio equipment, please place them back in their designated area.

 

PRIVATE PARTY POLICY


Private parties must be scheduled in advance. FULL payment is due at booking. You may cancel 2 weeks prior to your reserved date for a partial refund of 65%. After the cancellation window, there are no refunds. You are solely responsible and will be charged for any missing items/damages caused to the studio and its contents during your party. 

 

*Please call the studio for private party bookings.

*Premium charges apply to parties 7pm or later.

*8.25% sales tax applies at checkout.

 

**Studio Policies apply to all participants at North Pole Dance Studio**

**Studio policies and prices are subject to change without notice**