HEALTH DISCLAIMER: You should consult your physician or other health care professional before starting this or any other fitness program to determine if it is right for your needs. Do not start this fitness program if your physician or health care provider advises against it. If you experience faintness, dizziness, pain or shortness of breath at any time while exercising, you should stop immediately.

COVID-19 POLICIES and UPDATES

  • Do not come to the studio if you are experiencing symptoms of COVID-19 or if you have been exposed to someone who tested positive for COVID-19. Please follow the CDC recommendations. Do not come back to the studio unless you are clear of symptoms for 14 days.

  • If you have tested positive for COVID-19 and have been to the studio, please contact us immediately. We will follow proper procedure while respecting your privacy.

  • We will notify students who were potentially in contact with someone who tested positive for COVID-19.

  • Do not enter the studio if you are early to class. Please wait outside or in your vehicle until your class time. We use the time in between classes to clean and prepare for the next class.

  • Face covering is required. Please make sure to have your face covering on and use hand sanitizer as you enter the studio.

  • Late entries will not be allowed. The door will be locked 5 minutes after class starts and late students will no longer be allowed into the studio.

  • Keep your distance. Stay in your designated area. We love hugs and high fives, but let’s hold off for now.

  • Clean your pole and other studio equipment you used with our disinfectant solution. The disinfectant solution we provide is not for body use.

  • More info can be found at https://www.cdc.gov/coronavirus/2019-ncov/your-health/index.html

  • Common area is closed. Access to restroom is available.

  • If you find it difficult to abide by our policies, please refrain from coming to the studio at this time. We hope to see you in the future when regulations are more relaxed.

STUDIO POLICIES (changes and additions to the policies due to COVID-19 are highlighted)

  • Liability waiver is required for all participants at the studio.

  • All sales are final. No refunds. Single session passes, class packages, memberships, and workshops are non-transferable.

  • STAY HOME if you are not feeling well.

  • Please bring the following to class as they are no longer provided at the studio:

    • Yoga mat

    • Rubbing alcohol spray (70% or higher) and small towel

    • Water bottle

  • Do not enter the studio if you are early to class. Please wait outside or in your vehicle until your class time. We use the time in between classes to clean and prepare for the next class.

  • Face covering is required. Please make sure to have your face covering on and use hand sanitizer as you enter the studio.

  • Late entries will not be allowed. The door will be locked at the start of the class and students will no longer be allowed into the studio once class has begun.

  • Warm-up is essential for injury prevention.

  • Respect your instructor and fellow classmates. It is disrespectful to practice moves outside of the instructor’s lesson plan during class. You may show off your moves or practice them during the freestyle portion at the end of class or during OPENpole.

  • USE A CRASH MAT. No one is above using a crash mat. Your instructor will not proceed with class unless everyone has a crash mat when instructed. Falling sucks, but it’s better to fall on the crash mat than the floor. Even professionals use crash mats.

  • Clean your pole and other studio equipment you used at the end of class. Return all borrowed items to their designated areas.

  • Only shatter-proof containers are allowed at the studio. Choose your water bottle container wisely. We’re all barefoot.

  • Be mindful when recording. You are allowed to record yourself during class. If you are capturing another student in your frame, please make sure they’ve given you permission to record them.

  • Smoking is not permitted inside the studio.

 

CLASS RESTRICTIONS

  • Some classes have pre-requisites. All pre-requisites must be met for classes requiring instructor evaluation. No exceptions.

 

OPEN POLE POLICIES

  • Bring headphones/earphones/air pods if you prefer to listen to your own music. You are not allowed to play through your own device.

  • 1 (ONE) person per pole.

  • USE A CRASH MAT.

  • Do not disturb instructors who are practicing. They use this time to train themselves too.

  • Clean your pole and other studio equipment you used and return them to their designated areas.

 

GROUP CLASS CANCELLATION POLICY (effective as of December 1, 2020)

  • We understand that you may need to cancel a class due to whatever reason. We will allow 1 (ONE) waived cancellation/no show a month for members. Once you’ve used up your waived cancellation/no show, you will be charged $15 for each cancelation/no show. No exceptions. How to avoid fees? Do not sign up for classes you aren’t sure you can make. We’ve made this change to discourage late cancelations/no shows caused by advanced reservations. To avoid interruption to your membership, please make sure your billing info on file is current. If you incur a negative balance to your studio account, you will not be able to book classes and your membership will be marked as inactive until balance is fully paid.

  • Class packages and single session pass holders: Your pass will be marked as used if you cancel/no show to your reserved class.

  • We reserve the right to cancel a class with 0 (ZERO) enrollment within 3 hours of its start time.

 

WORKSHOP/ SPECIAL EVENT POLICY

  • All sales are final. No refunds. Non-transferable.

 

PRIVATE/ SEMI-PRIVATE SESSION CANCELLATION POLICY

  • We will issue a full refund for private/semi-private sessions that are cancelled 7 days before the reservation date. After this window has passed, we will only issue a partial refund.

  • If you cancel less than 24 hours from your reservation time, you will be charged for the full session.

PRIVATE PARTY CANCELLATION POLICY

  • We will issue a full refund for cancellations made more than 2 weeks (14 days) from your reservation date. After this window has passed, we will only issue a partial refund.

  • If you cancel less than 5 days from your reservation date, no refunds will be issued.

MEMBERSHIP CANCELLATION POLICY

  • You must request a membership cancellation through email at info@northpoleds.com.

  • We do not prorate. Please submit your request at least 2 days before your auto payment is scheduled to process so we can expire your membership. If you cancel after your auto payment has processed, your membership will expire at the end of that paid month. No refunds will be issued.

  • We reserve the right to terminate a membership.

 

SALES TAX

  • The goods and services provided at North Pole Dance Studio are subject to sales and use tax of 8.25%.

 

**Policies apply to all participants at North Pole Dance Studio and are subject to change without notification.