FREQUENTLY ASKED QUESTIONS
HEALTH DISCLAIMER: You should consult your physician or other health care professional before starting this or any other fitness program to determine if it is right for your needs. Do not start this fitness program if your physician or health care provider advises against it. If you experience faintness, dizziness, pain or shortness of breath at any time while exercising, you should stop immediately.
WHAT SHOULD I EXPECT FROM MY FIRST POLE DANCING CLASS?
It's super fun, but it's not easy. Patience is key and is very important when learning anything. Pole dancing is no exception. It's also a fabulous workout and you may feel sore just like after any other exercise routine.
We want you to enjoy your class, learn something new, and meet new friends.
THIS IS MY FIRST TIME. WHAT CLASS SHOULD I TAKE AS A BEGINNER?
polePOWER is a great class to start with as it helps you with developing more upper body and core strength. This class was tailored as a pole fitness class. If you are looking for dance instruction, then poleSTART is another option for you. This is a great class to learn basic moves on the pole. If you still have questions, call/text 210-454-8558.
HOW DO I SIGN UP?
It's simple. Click "BOOK NOW" or "Class Schedule" on the homepage. Choose your day, time, and class. Click 'SIGN UP' and log in to your account. If you don't have an account, please create one. Once created, continue to process of registering for your class. You should be able to access your scheduled class and cancel 3 or more hours before class begins (to avoid fees). If you are not sure if your reservation went through, please call/text the office at 210-454-8558.
IS THERE AN AGE LIMIT? HOW ABOUT A WEIGHT LIMIT?
There is no age limit. However, students under 18 years of age must submit a parental/legal guardian consent form, waiver and release of liability form, and photography/video release form (these forms can be found under FORMS). Must show proof of ID (government issued ID) of parent/legal guardian.
Students under 14 years of age are never to be left as we do not offer supervision services. Common area seating is available while you wait for your child.
There is a 400 lb. weight limit per pole.
IS IT JUST FOR WOMEN?
Absolutely NOT. All our classes are open to both females and males. We welcome everyone who wants to join us. This is a judgement-free zone. With that being said, we have the right to refuse service to anyone who acts disrespectful towards others in class and our team at North Pole Dance Studio.
DO I NEED TO BE IN SHAPE TO START A POLE DANCE CLASS?
Our classes are tailored to help you learn pole dance as a complete beginner. We offer conditioning classes, polePOWER, poleSTRETCH, and aerialFIT, to help you gain the strength and flexibility you may need for pole dance. We're in this together!
WHAT SHOULD I WEAR? DO I NEED TO BRING A YOGA MAT?
For pole, less is best and we'll tell you why. Skin-to-pole contact is important so you don't just slide down the pole. We recommend wearing a light t-shirt or tank top over a sports bra AND shorts (similar to hot shorts or volleyball shorts). Undergarments are mandatory. Absolutely NO nudity. Accessories and jewelry should be kept in you bag and off of your body. We don't want you to snag on anything or anyone. Also, please remove your shoes and socks.
Kneepads are highly recommended and a must for some classes. Class descriptions will specify when kneepads are recommended. You can purchase them online or at your local athletic store.
Refrain from using lotions, oils, or anything similar on the day of your scheduled class.
For aerialFIT, we recommend wearing leggings and a light shirt over a sports bra. Barefoot is the way to go.
We have 12 yoga mats at the studio. If you prefer to use your own yoga mat, please bring it with you.
CAN MY FRIEND(S) OR FAMILY STAY AND WATCH?
We love having family and friends, but due to liability reasons, only ENROLLED students are allowed inside the studio. Family and friend(s) can wait in the small lounge area outside our studio.
*Everyone in the studio is required to sign a liability waiver.
IS THERE PARKING?
Yes, the plaza provides a lot of parking.
DOES THE STUDIO CHARGE ANY FEES?
Yes. Here are the list of fees at the studio:
$15 late cancellation/no show fee
$25 declined payment fee (applies to contract members)
$25 suspension fee (applies to for 12-month contract members)
Termination fee is equivalent to one-third (1/3) of the contract's remaining balance.
Our studio is a judgement-free zone. Please be kind and respectful to our team, instructors, and your fellow students.
We highly recommend booking online prior to coming to the studio to reserve your spot in the class. You risk being turned away at the studio if you come without a reservation. (Creating an account is different from reserving a class. Make sure you receive a confirmation for your reservation. If you're not sure, please call the studio at 210-454-8558 to confirm your reservation was successful.)
If a class/open pole has NO reservations 1 hour BEFORE the class/open pole begins, we reserve the right to cancel the class/open pole.
Please try your very best to be on time. If you are more than 15 minutes late to a class, we reserve the right to give your spot to the next person on the waitlist.
Please silence your cellphones during class. If you have an important phone call, please step out of the studio and take the call in our waiting lounge.
Please ask permission from your fellow students before involving them in your photos/videos. Everyone has a different comfort level. Please respect each other’s take on privacy.
Everyone inside the studio must be enrolled in the class and have a submitted Waiver and Release of Liability. If you are not taking a class or reserved an open pole, you must wait in our lounge area outside the studio.
Waiver of Release of Liability is REQUIRED for all participants of North Pole Dance Studio.
Minors must submit all required forms BEFORE attending a class.
Classes and memberships are NON-TRANSFERABLE. All sales are final. No refunds.
No gum, alcoholic beverages, and food allowed in the studio. Rule of thumb: If you make a mess, clean it up.
Only shatterproof containers are allowed. Absolutely no glass or any material that may shatter. Keep in mind that we are barefoot!
No smoking in the studio, waiting lounge, and restrooms. If you must smoke, please use the designated smoking areas of the plaza.
SAFETY FIRST! Use a crash mat. Even professionals use crash mats. Use a crash mat. SAFETY FIRST!
Clean the equipment (pole, yoga mat, crash mat, etc.) after use and return them to their designated areas.
All sales are final. No refunds. Classes and memberships are non-transferable. Prices are subject to sales and use tax of 8.25% per the State of Texas.
Members on a 12-month contract are allowed up to a 2-month suspension within their contact. This must be in 1-month increments. A $25 suspension fee per month will be applied regardless of the reason.
You cannot stack promotions. All sales are final. No rescheduling allowed. You forfeit your payment/promotion if you cancel/no show to your reserved time. Other restrictions may apply. See the promo for more details.
Full payment must be received prior to the beginning of class. We use Mindbody to book classes online and at the studio.
We highly recommend booking online prior to coming to the studio to reserve your spot in the class. You risk being turned away at the door if you come without a reservation to a full class.
Cash payments are only allowed for walk-ins. We do not make unpaid reservations.
Declined payments will incur a $25 processing fee. Applies to commitment contracts.
Reservations are highly recommended to save your spot in the class. If a class/open pole has no reservations 1 hour BEFORE the class/open pole begins, we reserve the right to cancel the class/open pole.
Once a class is full, you can sign up to be on the waitlist. When someone cancels their spot, you will get a notification that you've been signed up for the class and you will be removed from the waitlist. You will be responsible to abide by the payment and cancellation policy.
Please make sure you are able to commit to attending when placing yourself on the waitlist. The system will automatically place you in the class when someone drops out and you will be charged if you do not attend.
LATE ARRIVALS, LATE CANCELLATION, NO SHOW POLICY
LATE ARRIVALS: If you show up late and after our stretch/warm-up, you must properly stretch before joining the class. If you are more than 15 minutes late to class, we reserve the right to give your spot to the next person on the waitlist.
LATE CANCELLATIONS/NO SHOWS: You will be charged a $15 fee if you cancel less than 3 hours before your class starts or no show. To clarify, early cancellation is canceling 3 (or more) hours before your scheduled class. If you cancel within 3 hours from when the class is going to start, we consider this a late cancelation.
For example: Class begins at 1pm.
Early cancel (no fee): You canceled before 10am.
Late cancel (fee): You canceled between 10am-1pm.
No show (fee): You didn't show up to your scheduled class.
Late cancellation/No show charge is at the discretion of the studio owners.
CLASS PACKAGES: Late cancellations/No shows will reflect in your package by marking your missed class as used. It will automatically deduct a class from your remaining classes.
PRIVATE INSTRUCTION: You may cancel 24 hours prior to the beginning of your private session without being charged. After the cancellation window, you will be charged for the full price of the session.
All sales are final. No refunds.
PROMOTIONS: If you cancel or no show to a class you used a promotion on, you forfeit the payment/promotion for that class.
OPEN POLE POLICY
Open Pole is for pole use only and is available at specified times during the day. You must share the space and comply with team members of North Pole Dance Studio. Be conscious of your surroundings. If you prefer listening to your own music, you may use your own devices as long as they don't interfere with others. You may record yourself at the studio, but before doing so, please inform people in the scope of your camera.
PRIVATE PARTY POLICY
Private parties must be scheduled in advance. FULL payment is due at booking. You may cancel 2 weeks prior to your reserved date for a partial refund. After the cancellation window, there are no refunds. You are solely responsible and will be charged for any missing items/damages caused to the studio and its contents during your party.
*Please call the studio for private party bookings.
STUDIO RENTAL POLICY
Studio rentals must be scheduled in advance. FULL payment is due at booking. You may cancel 30 days prior to your event date without being charged. After the cancellation window, there are no refunds. You are solely responsible and will be charged for any missing items/damages caused to the studio and its contents during your rental period.
*Please call the studio for studio rental bookings.
**Use of studio must be approved by management.
**Studio Policies apply to all participants at North Pole Dance Studio**
**Studio policies and prices are subject to change without notice**